Terms of Service:

1. Agreement to Terms

By accessing or using utsarah.com or utsarah.com, you agree to be bound by these Terms of Service and all incorporated policies. If you do not agree to these terms, please do not use our services. We reserve the right to update these terms at any time without prior notice.

1.1 Incorporated Policies 

Your use of our services is also governed by the following policies, which are incorporated into these Terms of Service by reference. By agreeing to these Terms, you also acknowledge and agree to:

• Return & Refund Policy

• Shipping & Delivery Policy

• Privacy & Data Protection Policy

• Pricing & Cashback Policy

• Payment & Security Policy

In the event of a conflict between these Terms of Service and any specific policy, these Terms of Service shall prevail.

2. User Eligibility & Account Responsibility

• Age Requirement: By using this site, you confirm you are at least 18 years of age or possess legal parental/guardian consent.

• Account Security: You are responsible for maintaining the confidentiality of your account credentials. Utsarah is not liable for any loss resulting from unauthorized access to your account.

3. Product Representation & Disclaimers (Crucial for Apparel)

• Color Variation: We make every effort to display product colors as accurately as possible. However, due to variations in digital screen settings, resolutions, and photography lighting, the actual color of the product may vary slightly from what you see on your screen.

• Handcrafted Nature: Many of our products are handcrafted or hand-woven. Small inconsistencies in weave, embroidery, or print are characteristics of authentic hand-made products and are not considered defects.

• Description Accuracy: While we strive for precision, we do not warrant that product descriptions or other content are error-free. If a product is not as described, your sole remedy is to return it in unused condition as per our Return Policy.

4. Order Acceptance & Cancellation

• Verification: Receipt of an order confirmation does not signify our acceptance of an order. We reserve the right to accept or decline your order for any reason, including product unavailability or suspicion of fraudulent activity.

• Pricing Errors: In the event of a technical pricing error, we reserve the right to cancel the order and provide a full refund, even if a confirmation email was previously sent.

5. Intellectual Property Rights

All content on this site, including imagery, logos, designs, and text, is the exclusive property of Utsarah. Unauthorized reproduction, modification, or distribution of our copyrighted material is strictly prohibited and subject to legal action.

6. User Conduct & Prohibitions

You agree not to:

• Use the website for any unlawful purpose.

• Attempt to interfere with the website’s security or server integrity.

• Use automated systems (bots/crawlers) to scrape data or images from our e-stores.

7. Limitation of Liability

To the maximum extent permitted by law, Utsarah shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our total liability for any claim shall not exceed the amount paid by you for the specific product in question.

8. Indemnification

You agree to indemnify and hold Utsarah harmless from any claims, losses, or expenses (including legal fees) arising from your breach of these terms or your violation of any law or the rights of a third party.

9. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

• Exclusive Jurisdiction: Any disputes or legal matters arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

10. Contact Information

Questions about the Terms of Service should be sent to us at:

• Email: help@utsarah.com